Support Engineer Level 2

Stanowisko: Support Engineer Level 2

Miejsce pracy: Gdańsk

Data dodania: 08.02.2021

Diverse CG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Support Engineer Level 2

Responsibilities:

  • Provide escalation point for L1 level of support team
  • Providing resolution to complex issues for our clients mostly related to their infrastructure
  • VM’s, Backups, Storages, OS’s (Linux)
  • Managing queue tasks (problem, request, incidents)
  • Conducting proactive and reactive problem management
  • Executing changes for clients and their environments as well as for internal Client's environment
  • Adherence to ITIL framework processes
  • Contribute documentation to the shared knowledge base
  • Advise the Team Manager/Shift Lead of emerging issues
  • Collaborating with internal teams (1st line, 3rd line, others)
  • Monitoring and administrating infrastructure for big enterprise clients (banks, public institutes, finances)
  • Working on shift rotation with other team members (24x7)

Requirements:

  • Minimum 5 years’ experience in IT administration
  • Poses knowledge and experience with Linux system and its services (Red Hat is a plus)
  • At least basic bash scripting knowledge
  • Good problem solving and analytical skills
  • Experience with working for external customer
  • Excellent demonstrable English written and verbal communication skills
  • Good communication skills and ability to collaborate with large teams
  • Ability to multi-task and work well under pressure
  • Ability to create documentation for systems, processes or procedures
  • Additional preferred knowledge: SQL, Networks, Virtualization (VMWare), SAN
  • Experience working with ITIL processes supported by a certification would be an advantage
  • Relevant Linux certification would be an advantage

Offer:

  • Private medical care
  • Life insurance
  • Trainings & Learning opportunities
  • Fruit in the office
  • Paid extra days off
  • Lunch card
  • Various forms of employment
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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