Service Desk Engineer L1

Stanowisko: Service Desk Engineer L1

Miejsce pracy: Łódź

Data dodania: 2020-05-20 10:47:11

Diverse CG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Service Desk Engineer L1


  • Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results
    driven in 24*7 environment

  • 1 to 2 years previous IT Service Desk experience required

  • Excellent communication skills (written and verbal – German and English) and telephone call handling etiquettes

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2010

  • Incident Management experience (Managing incidents including business expectations and communication)

  • Experience in using and troubleshooting Outlook (2010 and above) in a network environment
    (permissions, calendar sharing, delegation)

  • Basic User & Security Group Active Directory administration


  • Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from
    customers regarding their IT issues and queries

  • Provide basic troubleshooting and support for MS Office applications used
    (Word, Excel, Outlook, PowerPoint, Visio & Project)

  • Communicate progress on Incidents and Service Requests in a timely manner back to the end user

  • To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles

  • Provide stats for the daily/weekly/monthly Service Desk report on call trends and other analysis

  • Publishing support documentation to assist staff with requests for information & provide staff training if required

  • Escalate unresolved calls to the appropriate support groups as per defined matrix and chase them until closure

  • Take ownership of user IT issues and follow up the status of problems with respective work groups on behalf
    of the end user

  • Handling major incidents by coordinating


  • Training on the job and technical trainings

  • Further development opportunity

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

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Diverse CG Sp. z o.o. Sp.k.


ul. Nowogrodzka 21,
00-511 Warszawa, Polska 

Diverse CG Sp. z o.o. Sp.k.


Al. Grunwaldzka 415,
80-309 Gdańsk, Poland 

Diverse Consulting Group (UK) Ltd.


118 Pall Mall,
London SW1Y 5ED, United Kingdom