Documentation Analyst

Stanowisko: Documentation Analyst

Miejsce pracy: Warszawa

Data dodania: 17.02.2021

Diverse CG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Documentation Analyst


The Client Documentation Analyst requires an awareness of the operational processes, procedures and systems used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Understanding of how the team interacts with others in accomplishing the objectives of the area. They are expected to resolve basic problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided.

What you’ll be doing:

  • Processes documentation related requests both as a Maker and as a Checker with highest accuracy and with upholding internal SLAs
  • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
  • Provides response to internal inquiries
  • Documents operation procedure updates
  • Verification and authorization of data entered in the systems
  • Ensures all queries are dealt with in an efficient and timely manner
  • Escalates urgent / risk issues through the appropriate escalation channels
  • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process
  • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing
  • Understands procedures and controls for operational processes


  • High attention to details and accuracy
  • Resistance to some level of stress and repetitive activities
  • Flexibility, team spirit
  • MS Office basic knowledge (Excel, Word, Outlook, Access)
  • B2/C1 in both written and spoken English. Be able to work under pressure and to meet deadlines



  • Private medical care
  • Various forms of employment
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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