CX Consultant

Stanowisko: CX Consultant

Miejsce pracy: Bydgoszcz

Data dodania: 17.02.2021

Diverse CG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

CX Consultant

Responsibilities:

  • Develop views of both present and future customer journeys through quality research
  • Lead projects that enhance client’s understanding of the customer
  • Serve as customer advocate during new product launches and service upgrades
  • Develop customer needs and use cases throughout a customer journey
  • Translate customer needs into business requirements
  • Lead teams in developing business and customer cases to help drive experience improvement
  • Understand and interpret customer experience measurements
  • Develop operational plans to deliver great customer experiences
  • Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners
  • Have experience with leading facilitated sessions in customer journey mapping and service blueprinting
  • Create effective communications across multiple internal channels to increase ability to change the customer experience

Requirements:

  • User Journey Mapping
  • Persona development
  • CX Metrics
  • Customer Strategy
  • Digital Service Design
  • Personalisation
  • Business case development

Offer:

  • Various forms of employment
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

Obserwuj nas: