Client Support Service Desk Analyst

Stanowisko: Client Support Service Desk Analyst

Miejsce pracy: Gdańsk

Data dodania: 2020-07-09 11:23:56

Diverse CG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Client Support Service Desk Analyst

Do you want to start your career in IT? Do you know what is VPN or Active Directory? Do you want to learn that?

As part of the Service Desk team you’ll be a first point of contact for our clients. The team is responsible for maintaining and enhancing the service we deliver to our clients, by effectively monitoring and responding to client issues and requests. You will be able to develop your skills in learning environment where knowledge sharing will help you move to the next level of your career. Your day-to-day role will expose you to a broad range of technologies, and you will be supported by both internal and external training. Longer term objectives will concentrate on developing the skills and experience necessary for you to progress into a Client Support Engineer – Level 1 position.

Key Responsibilities

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal

  • Manage and complete scheduled tasks on time

  • Ensure effective client communications take place

  • Ensure the effective assignment and escalation of incidents to engineers where appropriate

  • Share information across your team and department

  • Contribute documentation to the shared knowledge base

  • Update, edit and remove client contacts from internal systems when necessary

  • Investigate and resolve event calls or incidents with a pre-defined reaction process

Qualifications

  • Basic technical awareness of IT infrastructure

  • Knowledge of the ITIL framework and its function in IT is desirable but not essential

  • Knowledge of a call management system and its function is desirable but not essential

  • Excellent customer service skills

  • Excellent demonstrable written and verbal English communication skills

  • Able to communicate in groups with confidence and conviction

  • Ability to multi-task and work well under pressure

  • Ability to be receptive to feedback, willing to learn and embrace continuous improvement

  • Good team working skills are essential

Offer

  • Multisport card

  • Private medical care (incl. dental care)

  • Life insurance

  • Modern workplace

  • Referral bonus

  • Lunch card

  • Study leave

  • Fruits and pizza days

  • One paid day off for charity events

  • Massage sessions

  • Worldwide career opportunities

  • Chillout zone

 

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Agencja doradztwa personalnego (nr licencji 4642)

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Diverse CG Sp. z o.o. Sp.k.

Warszawa

ul. Nowogrodzka 21,
00-511 Warszawa, Polska

office@diversecg.pl 
www.diversecg.pl 

Diverse CG Sp. z o.o. Sp.k.

Gdańsk

Al. Grunwaldzka 415,
80-309 Gdańsk, Poland

office@diversecg.pl 
www.diversecg.pl 

Diverse Consulting Group (UK) Ltd.

London

118 Pall Mall,
London SW1Y 5ED, United Kingdom

office@diversecg.co.uk 
www.diversecg.co.uk 

Warszawa

Londyn

Gdańsk