Client Support Engineer Level 1

Stanowisko: Client Support Engineer Level 1

Miejsce pracy: Gdańsk

Data dodania: 2019-11-13 11:58:00

Firma Diverse CG dla swojego Klienta poszukuje Kandydatów na stanowisko:

Client Support Engineer Level 1

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal

  • Manage and complete scheduled tasks on time

  • Ensure effective client communications take place

  • Ensure the effective assignment and escalation of incidents to senior engineers where appropriate

  • Advise the Team Lead of emerging issues

  • Adherence to ITIL processes

  • Contribute documentation to the shared knowledge base

  • Ensure all changes are documented through the change management process

  • Execute change management tasks in line with defined processes

  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients

  • Assist and mentor team members in company’s structured approach to troubleshooting problems

  • Act as a role model and mentor for fellow team members

  • At least 12 months experience in an IT role i.e. Helpdesk

  • Knowledge of a call management system and its function

  • Knowledge of ITIL and its function within IT

  • An understanding of Infrastructure technologies including OS, Storage and Networking.

  • Demonstrable experience of working in an IT infrastructure focused helpdesk role.

  • General understanding of internet/ecommerce technology and its importance to organisations.

  • Basic technical awareness of IT server infrastructure

  • Knowledge of the ITIL framework desirable

  • Additional preferred knowledge: VMware, ITIL, Scripting, Public Cloud

  • Very good English skills

  • Excellent customer service skills

  • Excellent demonstrable written and verbal communication skills.

  • Confidence in liaising with other personnel

  • Ability to multi-task and work well under pressure

  • Good team working skill essential

  • Ability to document processes and procedures in a clear, concise and logical manner.

  • ITIL certification desirable

  • Able to communicate in groups with confidence and conviction

  • My Benefit system

  • Multisport card

  • Private medical care (incl. dental care)

  • Life insurance

  •  Modern workplace

  • Referral bonus

  • Lunch card

  • Study leave

  • Fruits and pizza days

  • One paid day off for charity events

  • Massage sessions

  • Worldwide career opportunities

  • Chillout zone

  • Training and development programs

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Diverse CG Sp. z o.o. Sp.k.


ul. Nowogrodzka 21,
00-511 Warszawa, Polska 

Diverse Consulting Group (UK) Ltd.


118 Pall Mall,
London SW1Y 5ED, United Kingdom 

Diverse CG Sp. z o.o. Sp.k.


Al. Grunwaldzka 415,
80-309 Gdańsk, Poland 

Diverse CG Sp. z o.o. Sp.k.


Plac Stanisława Małachowskiego 2,
00-066 Warszawa, Polska